Where can I buy cryptocurrencies and how do I refill the balance?

You can purchase crypto on any exchange that sells it. In order to refill click on the balance in the top-line, choose one of available ways you want to top-up with. If you already have crypto, you can send it to an appropriate address that is pointed in the Altcoins section of the Deposit tab.

How long should I wait until I receive my withdrawal?

For cryptocurrencies: funds should be received within 24 hours after you confirm your withdrawal via email. For fiat money, it may take up to several business days.

How can I withdaw BTC?

Click on the balance bar in the top-line to access your assets, select Bitcoin BTC tab, choose Withdrawal, input all the required data and click on the Withdraw button. To finalize your request, you should confirm it by email.

How can I cancel my withdrawal?

If you requested a withdrawal, but have not confirmed it by email, simply do nothing. If you have already confirmed the withdrawal by email, then most likely your withdrawal has already been sent. But even in that case you can either email us at [email protected]

Withdrawal failed

Try to enter a smaller amount (for example 0.002449 BTC instead of 0.00245 BTC). If the withdrawal request was successful and you have already confirmed it by email, but in the withdrawal history it is listed with a wrong status or you still cannot send a withdrawal request, please describe the issue in details and email at [email protected].

I refilled my account, but the balance has not been changed

Please check the transaction status in the blockchain. If it has not been unconfirmed yet, you should to wait. If the transaction has more than 10 confirmations, please describe the issue in details and email us at [email protected]. In case of EUR transfers, check if your bank has not declined the transaction, if you are paying with Visa or Mastercard.

A withdrawal request sent, but a confirmation email not received

Please, check all the inbox folders you have in your email including Spam. If the email has not been received for more than 1 hour, please describe the issue in details and email to [email protected].

Funds withdrawn, but I didn`t do that

Most likely you have been hacked. For more information please describe the issue in details and email at [email protected].

What is FLC and how can I exchange it?

FLC (FlipCoin) is a virtual currency of the True Flip platform. In order to receive FLC, you should click on the balance bar and in the `Play Money` section click on the `Faucet` button. You will receive 10000 FLC for the first time. You will be able to receive more in 24 hours and if your balance is lower than 1000 FLC. FLC can be used for receiving bonuses in future. Stay tuned to find out more.

What currency can I pay in when refilling my account with a bank card?

Any currency will be converted into EURO.

How can I withdraw EUR?

Click on the balance bar in the top-line to access your assets, select Euro EUR tab, choose Withdrawal, input all the required data and click on the Withdraw button. To finalize your request, you should confirm it by email.