The most common questions are

Winning not accrued in Magic Dice

Check if you are both logged in and not playing Demo. If you are sure about that, please describe the issue in details and send an email at [email protected]

What is KYC?

KYC (Know Your Customer) is a term used in bank and trade regulation for financial institutions and bookmakers as well as for other companies that work with private resources. This term means that banks and financial institutions have to identify the counterparty before carrying out a financial transaction. This procedure is needed to secure the client work process. KYC helps clients to avoid fraud. The system allows regulators to more easily identify possible cases of fraud or a scam and it indicates the risks when working with a particular client. This is applied for both crypto and fiat.

What will happen if I still request a withdrawal?

Should you decide to request a withdrawal or disable Henry’s bonus manually before fulfilling the respective wagering conditions, all bonus funds and progress made in games will be lost.

How do I get the payment?

You are welcome to choose your own payment method.

`You cannot use fake/temporary email to sign up` shows up when trying to register. What is that?

We try to prevent creating fake accounts so you cannot use temporary email when signing up.

Can I withdraw Chain’s bonus?

Users cannot withdraw Chain’s bonus right after receiving it. Chain’s Bonus has a wagering requirement of 30 times for the total amount (deposit + bonus) to become available to withdraw.

KYC rules

You can read them on this page in the Registration, KYC and account section.

How do I track my profit?

All affiliates are provided with detailed statistics in their company’s account. You can always check the number of users you bring to us, the revenue they generate, your own commission and many other useful reports and numbers.

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

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