The most common questions are

Winnings not accrued correctly in Chain`s Code

Please contact [email protected] and describe the issue in details.

Funds was not accrued after activating gift card or promo code

Please describe the issue in details and email to [email protected]

Do you accept players from all countries?

We are happy to see everybody. But we are a legal platform, which means we have to follow some regulations. Currently there are restrictions to play for users from the following countries: United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Afghanistan, Algeria, Aruba, Bahrain, Bonaire, Brunei, Cambodia, Cayman Islands, China, Curacao, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Mexico, Netherlands, Oman, Pakistan, Qatar, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Turkey, Ukraine, UAE, UK. Players from the following countries are not eligible to use the Website and play its games. True Flip will make all reasonable efforts to prevent players from these countries to reach the games.

Failed paying for my bet in Pirate Bay

Check if you have enough funds on the balance. In case of any failure, please describe the issue in details and send an email at [email protected]

Can I withdraw VIP bonus?

Users cannot withdraw VIP bonus right after receiving it. VIP Bonus has a wagering requirement of 30 times for the total amount (deposit + bonus) to become available to withdraw.

Where can Freespins bonus wagering progress be found?

The wagering of Freespins bonus is automatically reviewed by the system. The progress is shown in the My Profile section.

Funds withdrawn, but I didn`t do that

Most likely you have been hacked. For more information please describe the issue in details and email at [email protected]

How can I manage my subscriptions?

You can manage subscriptions and newsletters in your account settings. To do this, click on the icon of your profile in the upper right corner and go to "Preferences". In the "Emails and newsletters" section you can manage your subscriptions. Also, you can unsubscribe via link we send in each email. If the link would not work, please email us at [email protected]

Couldn't find the answer?

If you did not find the answer to your question, please, contact our support team using the button below.

Contact technical support
Assets
{{ account.currency_name }} — {{ getBalance(account.balance) }} {{ account.currency_code }}
Games