The most common questions are

I signed up, what’s next?

Log in to your account, pick the banners you prefer or create a text link. Add the link and/or banner to your website. There, you started!

Report an error, security issue, bug etc

Please send a detailed email to [email protected] Thank you!

How to play Robby the Illusionist?

The game is a classic slot with 27 paylines where combinations are counted left-to-right and the minimum winning combination is 3 symbols in a row. Just set the coin value and click on the round arrow to start the game. The detailed rules can be found on the page with the game.

Failed paying for my bet in Mining Factory

Check if you have enough funds on the balance. In case of any failure, please describe the issue in details and send an email at [email protected]

What will happen if I still request a withdrawal?

Should you decide to request a withdrawal or disable Henry’s bonus manually before fulfilling the respective wagering conditions, all bonus funds and progress made in games will be lost.

What will happen if I still request a withdrawal?

Should you decide to request a withdrawal or disable VIP bonus manually before fulfilling the respective wagering conditions, all bonus funds and progress made in games will be lost.

What is Freespins bonus?

Freespins bonus is given to any user as a part of a Welcome bonus promotion for the first deposit on trueflip.io or as a single separate promotion.

Do you accept players from all countries?

We are happy to see everybody. But we are a legal platform, which means we have to follow some regulations. Currently there are restrictions to play for users from the following countries: United States and its dependencies and territories including North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Afghanistan, Algeria, Aruba, Bahrain, Bonaire, Brunei, Cambodia, Cayman Islands, China, Curacao, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Mexico, Netherlands, Oman, Pakistan, Qatar, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Turkey, Ukraine, UAE, UK. Players from the following countries are not eligible to use the Website and play its games. True Flip will make all reasonable efforts to prevent players from these countries to reach the games.

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